Every customer conversation in one shared inbox

PatchPoint brings your WhatsApp and text messages together, with an AI assistant that answers common questions and hands over to your team.

7-day free trial. No card needed to start. See pricing

Hi, are you open on Sunday?

Yes, from 10 to 4. Would you like me to book you in?

Can I talk to someone about a gift card?

Handed to your team

What PatchPoint does

Your team reads and answers WhatsApp and text messages in one place, and sees who is handling each conversation.

Answers common questions from your own business information, day or night, in your business's voice.

When a customer asks for a person, or the assistant cannot help, the conversation goes to your team, within your business hours.

Connect your WhatsApp Business account through Meta's own sign-up. No codes to copy.

Get a Canadian local or US toll-free number and text customers from it, paid from a prepaid balance.

With the booking add-on, the assistant offers open times from your calendar and books them when the customer says yes.

Create your workspace
Sign up with your business name and invite your team.
Connect your channels
Connect WhatsApp with Meta, or get a number for text messages.
Teach the assistant
Add your services, hours and answers. Switch the assistant on when you are ready.

Each business sees only its own conversations and contacts.
We never sell your data or use it for advertising.
Connections and keys are stored encrypted, and team members can use two-step sign-in.
You can ask us to delete your data at any time.

Start your free trial today, or sign in to your workspace.